Shipping policy

Shipping Policy

Thank you for shopping with us! We're committed to getting your goods to you as quickly and safely as possible. Below is our shipping policy to ensure a smooth and seamless experience:

Processing Time

  • All orders are processed and shipped within 2-3 business days of receipt.
  • Please allow extra time for processing during peak seasons or promotional periods.

Shipping Time

  • Once shipped, orders typically arrive within 2-3 business days depending on your location.
  • Most orders are delivered within 5 business days from the date of purchase.
  • Shipping times may vary depending on the courier service and your location.

Shipping Rates

  • We offer flat-rate shipping on all orders. The shipping cost will be calculated at checkout based on your location.
  • Free standard shipping may be available on orders over a certain amount, depending on promotions or location.

Shipping Methods

  • We use a variety of trusted carriers to ensure the best service. Available shipping options will be displayed at checkout.
  • Standard shipping: Delivered within 5 business days.
  • Expedited shipping options may also be available at checkout for faster delivery.

Order Tracking

  • You will receive a tracking number once your order has shipped, allowing you to track your package in real-time.
  • If you do not receive your tracking number within 3 business days of placing your order, please contact our customer support team.

International Shipping

  • Items small enough to be posted internationally can be shipped at an extra charge, this charge will vary depending on the item(s) and your location. For a quote please email us directly.

Address Accuracy

  • Please ensure that the shipping address provided is correct and complete. We cannot be held responsible for delays or mis-deliveries due to incorrect information.

Delays and Issues

  • While we strive to meet all delivery timelines, certain factors such as weather, holidays, and carrier delays may affect shipping. If your order is delayed, please feel free to reach out to our customer support team for assistance.

Returns & Exchanges

  • For information on returns and exchanges, please refer to our Return Policy page.

Thank you for choosing us for your home accessory needs! We look forward to delivering beautiful items to your home soon.

For any questions, don’t hesitate to contact our customer service team at sales.ivylifestyle@gmail.com